Shipping & Returns

Delivery Terms

Delivery to United Kingdom

Our standard delivery method is Royal Mail 2nd Class post, which will typically arrive within 2 to 4 working days, including Saturday.

If you need your gift box delivering more quickly, we offer the upgraded delivery option of Royal Mail 1st class post for a small additional charge, which will typically arrive within 1 to 2 working days, including Saturday.

Please note that we are not responsible for Royal Mail lead times, and as such cannot guarantee arrival by a specific date..

If the package doesn't arrive within 5 working days, or is damaged during transit, please contact us directly at sales@letterboxfriendly.co.uk

International Delivery

The prices we list on our website are inclusive of postage and packaging, based on United Kingdom rates. However, if you live outside the UK there is a simple table on the home page which explains the extra charges for your territory, please contact us directly at sales@letterboxfriendly.co.uk if you have any questions on this.

The standard method of delivery for all international postage is Airmail.

Typical Airmail lead times for delivery are 3 to 5 working days for Europe, and 5 to 7 working days for delivery to the rest of the world.

Returns policy

In accordance with the Distance Selling Regulations 2000, if you are unhappy with, or no longer want an item you have purchased from us, you are entitled to a full refund, which, for the avoidance of doubt also includes any postal charges made for the delivery of the items to the agreed Delivery address. This refund guarantee applies for 7 working days, commencing from the date the items are received at the Delivery address. Please note that this guarantee does not include any costs incurred in returning the items to us. In order for this guarantee to apply, all internal items must be returned in an undamaged and 'as new' condition.


If you wish to return an item to us, please email us in the first instance at sales@letterboxfriendly.co.uk so that we can issue you with a Returns Authorisation number. We recommend that you obtain proof of postage from the Post Office, or return the items to us recorded delivery. Upon receipt of the returned items and satisfactory inspection to ensure they are in an undamaged condition, a full refund will be issued within 28 days.

Faulty items

In the unlikely event that any of our products do not reach you in perfect condition, please contact us directly at sales@letterboxfriendly.co.uk in order that we can resolve the situation.

VAT Registration Number

The VAT Registration Number of Letterbox Friendly Limited is 100955443, for those who need it.