Privacy Notice

At Letterbox Friendly we are committed to protecting your privacy. We use the information you provide us solely to process orders, and in instances where we have your explicit permission, to send direct email marketing information.

We have strict controls to ensure that all data held is in accordance with the Data Protection Act, GDPR 2018, and in addition we follow all PCI-DSS requirements for card processing, both through our website and for orders placed over the phone.

Your Personal Information

When registering as a Customer (to make placing of future orders more easy), you will have your own unique user ID and password. The information we ask for is limited to personal details required in the fulfilment of any orders you might place with us; for example, personal information such as name, address, telephone number, email address and delivery name/address. All such information Is held on a secure server, and our site holds an SSL certificate at all times.

We do not pass on your personal details to any third party unless their services are directly required in the fulfilment of your order, specifically Paypal, Royal Mail, and on rare occasions Courier (if the name of the Courier is required please contact us directly and we will advise). We only use 3rd party organisations that comply with GDPR 2018. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by them.

It is the Customers responsibility to ensure this User ID and password is kept safe. As such, Letterbox Friendly Ltd is not responsible for any fraudulent activity on your account caused by unauthorised access due to disclosure of this information.


If you choose a direct payment gateway to complete your purchase, then it is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data may be stored by the third party that is handling the payment.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Cookie Policy for Letterbox Friendly Limited

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies...

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.

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