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Shipping & Returns


  • All purchases made before 5pm will be posted the next working day.


  • All gift boxes will be sent Royal Mail First Class Standard post and will typically arrive within 1 to 2 working days, including Saturday.
  • Please note that we are not responsible for Royal Mail lead times, and as such cannot guarantee arrival by a specific date.
  • If the package doesnít arrive within 5 working days, or is damaged during transit, please contact us directly at
  • All packaging only orders will be sent out via Royal Mail Second class post to keep costs down. This means arrival is likely to be 2 to 4 working days after despatch. If you need our packaging urgently, please contact us and we will try and assist

Postage outside the UK

The prices we list on our website are inclusive of postage and packaging, based on United Kingdom rates. However, if you live outside the UK there is a simple table on the home page which explains the extra charges for your territory, please contact us directly at if you have any questions on this.

Returns policy

In accordance with the Distance Selling Regulations 2000, if you are unhappy with, or no longer want an item you have purchased from us, you are entitled to a full refund, which, for the avoidance of doubt also includes any postal charges made for the delivery of the items to the agreed Delivery address. This refund guarantee applies for 7 working days, commencing from the date the items are received at the Delivery address. Please note that this guarantee does not include any costs incurred in returning the items to us. In order for this guarantee to apply, all internal items must be returned in an undamaged and 'as new' condition.

If you wish to return an item to us, please email us in the first instance at so that we can issue you with a Returns Authorisation number. We recommend that you obtain proof of postage from the Post Office, or return the items to us recorded delivery. Upon receipt of the returned items and satisfactory inspection to ensure they are in an undamaged condition, a full refund will be issued within 28 days.

Faulty items

In the unlikely event that any of our products do not reach you in perfect condition, please contact us directly at in order that we can resolve the situation.

VAT Registration Number

The VAT Registration Number of Letterbox Friendly Limited is 100955443, for those who need it.